Service Level Management Staff Sigma Community

Sigma Community are a market leader in providing information technology solutions, with more than 20 years of experience in delivering complex, mission critical systems to Indonesia and global markets. To support our rapid business development, we are looking for the following resources:

Service Level Management Staff

Responsibilities:
* Define and analyst Current Services and compare to best-practice Service model.
* Design or re-design services, detail process, performance measurement criteria, and service communication to get Standard Service or support new IT Service/Process get process efficiency, extend customer value.
* Review & Analyst Service Performance and SLA Breach and communicate to related unit for Corrective Action, Improvement Process.

Requirements:
* Possess at least a Bachelor's Degree in Engineering or equivalent.
* At least 5 years of working experience in Process Analyst or Re-engineering Process.
* Has experience in implemented project in Banking/Manufacturing Industry with role/responsibility as Senior Business Analyst or Quality Assurance Process (Change Management Process).
* Has experience in prepare Project Documentation i.e. Proposal, Business Requirement, Policy or SOP (Standard Operating Procedure) and User Manual.
* Preferably has knowledge of IT Audit methodology.
* Preferably has knowledge of AS/400, Unix Series, Linux Series or Client Servers.
* Willing to work in Bumi Serpong Damai.

If your qualifications meet our requirement please send your resume not later than 18 September 2008 to: recruitment@sigma.co.id